We’re upgrading our studio booking platform

Tuesday, March 17
Look for a welcome email from automation@hellowalla.com. Click the link and set up your new password. Then go to our website and log in to view your account details.

Wednesday, March 18
We’re on Walla! You’ll enjoy a seamless experience for booking in-person and livestream classes through our website or the new Citizen Yoga app, which will be available for download starting 3/18. Delete MindBody and don’t look back.

FAQ’s

What if I don’t get a welcome email?
Check your spam folder. Still don’t see? Click here and reset your password or stop by the studio and we’ll get you all set up with your new account.

Will all of my info transfer?
Yes. All of your visit history, past purchases, active packages and memberships, and account balances will transfer to Walla, but it may take up to 24 hours. If you don’t see everything when you first login, don’t worry. Please let us know if anything is missing from your account details after 24 hours.

Will my credit card info transfer?
Yes, but it may take up to a week. Plan to bring a card (or your phone - we now have tap to pay!) if you know you need to make any in-studio purchases in the first few days on the new system.

Will my membership be interrupted?
If you’re a member with an autopay, your membership charges will still be charged as normal on the scheduled date.

How do I sign up for an in-person class?
Sign up for an in-person class by visiting the Citizen website > Schedule or in the new Citizen app > Schedule

How do I sign up for a livestream / online class?
Livestream classes can be found under the class schedule where the live class is being held, on both the Citizen website and in the new Citizen app.